Non-cash payment forms accepted with valid identification include:
Check ~ personal checks over $500 are subject to prior approval
We respond to all emails. If you do not receive a reply to your message, please try again at firstname.lastname@example.org.
All items are antique or vintage and should be considered to have some wear or signs of use typical for their age. Obvious damage (tears, chips, cracks, holes, etc.) will be noted.
We are happy to email photos with more detailed description of any item for your consideration. Please refer to photos to access overall condition and age wear of items.
We strive for accuracy and completeness with information about our merchandise. We are glad to work with you to resolve any concerns and questions about items of interest. Thus, we assume any issue regarding your selection is resolved upon purchase.
We will promptly ship insuredAFTER total payment amount has cleared to our account.
Payment for sales finalized by phone or e-mail must be received by us within 10 days of purchase.
We aim to be as accurate as possible, but if an item is not as described despite our best evaluation of the piece, we will refund the purchase price ONLY IF returned promptly in the condition sent. Shipping and insurance will NOT be refunded.
Buyers, please wait to send payment until you are invoiced with the shipping and insurance costs added to the final total. Due to rising transportation costs, packages are usually shipped on Tuesdays and Fridays for items paid in full by 10:00 Eastern Standard Time that morning. Accurate shipping estimates are provided AFTER an item has a bid or an agreed upon purchase price from the store - and then packaged and weighed.
ACTUAL SHIPPING COSTS DEPEND UPON WEIGHT WHEN PACKAGED, RECEIPT LOCATION, AND SHIPPING PREFERENCES!
Insurance required on all breakables.
International shipping expenses with the necessary insurance is determined by available options and can be problematic. We have found the international shipping to be quite costly. However, we are glad to try to find the least expensive way to ship to our international buyers.
Expedited shipping available at cost.
Any items shipped overseas will be correctly represented to the Customs Office.
If you find that the item has been damaged or broken during shipment, please let me know. If the carrier was U.S. Post Office, you must start the insurance claim process through YOUR POST OFFICE. As their policies state, the insurance compensation process should be initiated by the recipient when merchandise is harmed due in route. We are glad to assist you with your documentation. If the item was sent by UPS, please notify us and we will put through the claim according to UPS stipulations.
Mansion House Art & Antiques Smithfield, Virginia. (757) 357- 3968 120 North Church St. Smithfield, VA 23430 email: email@example.com